Consumer Protection Case Studies class 12 Business Studies|Case Studies of consumer Protection class 12th business studies

Consumer Protection Important Case Studies 

Consumer Protection Case Studies class 12th

Guys in this blog you will get a compilation of 20 Cbse Case Studies of Consumer Protection chapter of business studies class 12th..

I hope this will help you in your exam preparation...

QUESTION 1: Rina Purchased one litre of pure desi ghee from a shopkeeper. After using it, she had doubts , that was adulterated. She sent it for a laboratory test which confirmed that the ghee was adulterated. State any six reliefs available to Reena if she complains and the consumer court is satisfied about the genuineness of the complaint. (CBSE, Delhi 2011)

QUESTION 2: Prakhar purchased an ISI mark electric iron from Bharat Electricals. While using it, he found that it was not w orking properly. He approached the seller and complained about the same. The seller satisfies Prakhar bv saving that he will ask the manufacturer to replace the iron. The manufacturer refused to replace and Bharat Electricals decided to file a complaint in the consumer court. Can Bharat Electricals do this? Why? Also explain who is a consumer as per Consumer Protection Act, 1986. (CBSE, Delhi 2011) 

QUESTION 3: Anita purchased a book from Satish Book Store. While reading the book, she found that sixteen pages were missing. She approached the seller of the book and complained about the missing pages. The seller promised that if the publisher was ready to change the book he would change the same. After a week, the seller informed Anita that the publisher had refused to change the book. Where can Anita file a complaint against the seller of the book? Give reason in support of your answer. Also explain who is a consumer as per "Consumer Protection Act 1986". (CBSE, 2011)

QUESTION 4: Harsh asked for a bottle of mineral water from a shopkeeper. The maximum retail price printed on the bottle was ? 12 only whereas the shopkeeper was charging ? 35. In spite of many arguments, the shopkeeper was not ready to sell the bottle for less than ? 35. Harsh was in need of it and had no option except to buy. As an aware consumer, name and explain the right which Harsh can exercise. (CBSE, OD, Comptt. 2013)

QUESTION 5: Himesh, after completing his graduation, started working with a multinational company in Delhi. But due to ill health of his parents, he had to go back to his village. There he noticed that the villagers were literate but ignorant about their rights. Many vegetable vendors were using stones as weights to sell their vegetables. Some shopkeepers were selling food items without having the 'FPO Mark'. The villagers did not find anything wrong with these practices. So, to create awareness among the villagers, Himesh decided to publish a weekly journal 'Jan Jagriti.' State the right which Himesh has exercised by doing so. (CBSE, Sample Question Paper 2015)

QUESTION 6:  Aman, a degree holder in Entrepreneurship came to know about Piplantri Village located in ajas ian, where in 2006 an initiative was started in which 111 trees are planted every time a girl child is born. To keep termites away from the trees the villagers have planted 2.5 million AloeVera plants around the trees. This has turned the village into an oasis, as the planting of trees led to higher water levels. Aman decided to visit the village to start a business unit, for the processing and marketing of AloeVera into juices, gels and other products. However, on visiting the village Aman found that the villagers were suffering exploitation at the hands of local merchants who were engaged in unscrupulous, exploitative trade practices like hoarding and black marketing of food products and also selling unsafe and adulterated products to the villagers. After looking at their plight, instead of a business organisation, he decided to set up an organisation for the protection and promotion of the consumer interest of the villagers. g| State the functions that the organisation established by Aman will be performing. (Any six points (CBSE, Sample Paper 2015-16)

QUESTION 7: Palak went to a shopkeeper to buy a hair oil. The shopkeeper forced her to buy a particular brand of hair-oil out of various available brands, irrespective of the willingness of Palak. Which right of Palak, as a consumer, has been violated? Name and explain the right. (CBSE, Delhi 2013)

QUESTION 8: Himanshu purchased a new car from 'Galaxy Motors' for ? 25 lakh. He was offered free insurance for the first year and three free servicing to be availed after the car had covered 5,000 km, 10,000 km and 15,000 km, respectively. When Himanshu took the car for the first free servicing, he was told that the car was not new and first service had already been availed on this car. He felt cheated and filed a complaint in the State Commission. Being not satisfied with the decision of the State Commission, after two months he decided to file an appeal against it. Can Himanshu appeal against the decision of the State Commission? Give reason in support of your answer. (CBSE, 2015)

Also check : Important Cbse Questions of consumer protection 

QUESTION 9: On Sonika's birthday, her mother gave her a pair of gold earrings. After one month, Sonika observed that the earrings were losing their shine. She checked the mark on the earrings and found that it was not a proper Hallmark and her mother had been cheated by the shopkeeper. So, she filed a complaint in the District Forum which rejected it. Not satisfied bv the decision of the district Forum, she was very much disturbed and after two months, she decided to appeal further. Can Sonika appeal against your answer. the decision of the district forum? Give reason in support of (CBSE, Delhi 2015)

QUESION 10: Ashima purchased a bottle of tomato-sauce from the local grocery shop. The information provided on the bottle was not clear. She fell sick on consuming it. She filed a case in the District Forum under the Consumer Protection Act and got the relief. (a) Identify the important aspect neglected by the marketer in the above case.  (b) Explain briefly the functions of the aspect identified in (a) above.(CBSE, Delhi 2016)

QUESTION 11: Suman bought a box of cheese of a reputed brand from a local shopkeeper. On opening the box, she found a piece of stone in the cheese. She reported the matter to the shopkeeper who forwarded her complaint to the concerned company. Within a week, the representative of the company visited Suman's residence with an apology and as a replacement offered her a new' cheese pack with four other varieties of cheese as compensation for the inconvenience to her.  State the consumer right with Suman exercised.(CBSE, OD 2016)

QUESTION 12: Manuj bought a packet of chips from a local shopkeeper and found that the ingredients given on the label were not legible. He complained about it to the company. The company sent a written apology stating that they will make sure that existing packets are withdrawn from the market and new packets with legible labels are soon made available. State the consumer right which Manuj exercised. (CBSE, Delhi 2016)

QUESTION 13: Manx endra always went to a specific shop to buy all consumable and non-consumable goods. In this shop, a variety of products of different brands were displayed nicely and the sales person available also gave good sales presentations if required. But this shop was quite far-off from his residence. His friend Annant always wondered why Manvendra wastes so much time in going to that shop whereas there were many big brand shops situated near his residence having consumable and non-consumable goods. Annant asked Manvendra the reason of going to that particular shop. Manvendra told that he was exercising one of his rights which he could not exercise in nearby big brand shops. State the consumer's right which Manvendra had exercised. (CBSE, Foreign 2016)

QUESTION 14: "Grahak Shakti", an N.G.O. organized a workshop to discuss various issues relating to consumers. During the discussion, one of the members drew attention towards exploitation of consumers due to defective and unsafe products, adulteration, black marketing, hoarding etc. To this another member argued that consumers themselves are responsible as they do not raise collective voice against the exploitation. The Chairperson of the organization was of the opinion that it was also the duty of the businessman to take care of the interests of various stakeholders. Business organizations earn money by selling goods and services to consumers. So the interests of the stakeholders have to be well taken care of. State three points that highlight the need for consumer protection as discussed in "Grahak Shakti's workshop. (CBSE, Sample Paper, 2017)

QUESTION 15: Ronit Raj, a marketing manager is a patient of diabetes for which he takes medicines regularly. One day, on his tour to Patna, he met with an accident and was hospitalised. Due to doctor's negligence a delicate nerve of his right leg was cut rendering hum crippled throughout his life. Identify the consumer right that has been violated by the doctors under the Consumer Protection Act, 1986 in the above situation. (CBSE, Sample Paper, 2017)

QUESTION 16: Identify the right of a consumer under Consumer Protection Act, 1986 which Consumer organizations help a consumer to claim by performing the function of "encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers". (CBSE, Sample Paper, 2018)

QUESTION 17:  VOICE is an  important consumer organization. It organized workshops in the months of December in Delhi/NCR for consumers. The theme was "Organic Food From Farm to Plate", to spread awareness on the importance of organic farming and to encourage consumers to switch conventional food, that contains chemicals and pesticides to organic food. Expert speakers from farmers' community explained the harmful effects of usage of pesticides in farming and the importance of organic food. People were informed that the organization regularly tests samples to detect adulteration like presence of heavy metals or pesticides. The results of the tests are published in their monthly magazine 'Consumer Voice' to make people aware of quality of different products. It also provides aid and legal advice to the consumers in seeking a remedy. State the functions performed by the Consumer Voice for the protection and promotion of consumer interest by quoting lines from the above para. (CBSE, Delhi, 2019)

QUESTION 18: Sumit purchased as ISI marked washing machine of a famous brand 'MG' from TG Electronics Ltd. The shopkeeper asked him to wait for two days for installation of the machine. His friend, Vivek was very fond of experimenting with new electronics products. He told Sumit that there is no need to wait for the company's representative to install the machine and that he could do it. So, both of them installed machine without following the manufacturer instructions. Initially the machine worked effectively and the wash was good. But after two days the machine stared stopping in between the wash cycle. Sumit and Vivek tried their best to start the machine but failed in their efforts. Sumit therefore approached TG Electronics Ltd. which refused to provide any service on the plea that the installation of the machine was not done by the company. (a) State the responsibility which Sumit had to fulfill as an aware consumer to get the services of the company. (b) Explain briefly any two rights which Sumit could have exercised had he fulfilled his responsibility identified in part (a). (CBSE, Delhi 2018)

QUESTION 19: Indian Youth Organisation (IYO) organised a visit of its members to an old age home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the old age home were not hygienic. So, the IYO members decided to clean the premises. During their cleanliness drive, they realised that the old age home also required pest control. But some of the inmates of old age home were reluctant for it because they believed that the pest control may create health problems for them. IYO, therefore decided j to provide ethical, safe and odourless pest control. They showed to the inmates of old age home a pemphlet of the proposed pest control product which promised easy, inexpensive and long lasting pest control. The inmates happily agreed and the pest control was carried out. It wor ec or a fortnight but to their dismay the effect started wearing off. IYO contacted the pest control company which kept on postponing their visit. After waiting for a month, IYO filed a cased in the consumer court. The consumer court was satisfied about genuineness of the complaint and issued necessary directions to the pest control company. (a) State the six directions that might have been issued by the court. (b) Also identify any two values that are being communicated by IYO to the society. (CBSE, Delhi 2017)

QUESTION 20: Sirajuddin purchased a car for Rs 15 lacs from an automobile company and found that its airbags were defective. After many complaints with the company that went unheard, he filed a case in the District Forum. He was not satisfied with the orders of the District Forum. He then appealed before the State Commission and on being dissatisfied with the orders of State Commission, he appealed before the National Commission. Sirajuddin was not satisfied with the orders of National Commission. Suggest him the highest authority where he could appeal against the decision of the National Commission. (CBSE, Sample Paper, 2017)

I hope these Important case studies of Consumer Protection of business studies helps you in your cbse examination.

You can also check chapterwise case studies of BUSINESS STUDIES.

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